RobotRisk Autonomous Systems Incident & Risk Register
RobotRisk / sidewalk delivery / Serve Robotics

Serve Robotics

Products: n/a. Risk band: Elevated   RobotRisk index 26.8/100 (incidents/exposure, time-weighted) · 100th percentile of 16 sidewalk delivery companies.

Analyst brief

Serve Robotics has the largest event count in this set: five entries from September 2025 through May 2026, comprising two injuries, two crashes, and one disruption. Severities range from 1 to 4, with the highest-severity entry a May 11, 2026 lawsuit following a delivery robot collision that left a New Jersey cyclist with a broken shoulder; other entries include collisions with a mobility-scooter user with cerebral palsy, a CTA bus shelter, and an incident where a delivery cart blocked a fire truck. The index of 29 and 100th percentile ranking reflect both the highest event count and a recurring failure mode centered on collisions with pedestrians, cyclists, and mobility-device users in shared public right-of-way. The eight-month span across five events indicates a sustained pattern within the sidewalk-delivery category rather than an isolated incident, and the record is press- and litigation-driven rather than regulator-initiated.

Entries by year and severity

232025 S2: 22025 S4: 13252026 S1: 1126
S1S2S3S4S5

By incident type

By severity

RobotRisk index vs sidewalk delivery alternatives

Comparisons over time

RobotRisk index over time

Yearly entries vs category average

crash over time vs category

injury over time vs category

disruption over time vs category

Incident log (5 unique incidents)

SevDateTypeLocationIncidentSource
S103/22
2026
crash Chicago, IL, USAServe Robotics delivery robot crashes into CTA bus shelter in Chicago · 1 robot ABC7 Chicago
S410/22
2025
injury NJ, USANew Jersey cyclist sues after delivery robot 'hit-and-run' leaves him with broken shoulder, head injury News12 New Jersey / News
S209/13
2025
crash West Hollywood, CA, USAServe delivery robot collides with mobility scooter user in West Hollywood · 1 robot KTLA
S209/12
2025
injury West Hollywood, CA, USADelivery robot collides with man with cerebral palsy on mobility scooter KTLA / CBS News / ABC7 /
S2 disruption Los Angeles, CA, USARobot delivery cart blocks fire truck in Hollywood intersection KTLA

Alternatives in sidewalk delivery

Coco RoboticsStarshipKiwibotNeubilityCartkenOttonomy.IORefraction AIRelay Robotics
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